Flying Envelopes

In the century of digital technology paper documents still do not diminish in their number, and the necessity of urgent document sending and delivery arises more and more often. Especially for this our specialists have developed the “Flying Envelopes”, the users of which have been given the ability to send and receive correspondence from one airport to another on scheduled flights of S7 within Russia.

The procedure of dispatch and receipt of packages (hereinafter, — the “Correspondence”) is simple. Each willing person is given the ability to send an envelope (or a parcel) with correspondence by the nearest S7 flight to the destination airport (commercial air mail weight limits per flight apply. Please, be advised to confirm the next available flight for your shipment with a manager). For this you will have to come to the airport and conclude a forwarding agent agreement (hereinafter — the “Agreement”) at the S7 representative office, carrying with you an identity document.

The receiver specified by you will be able to receive the mail item immediately upon the arrival of the flight to the destination airport.

Issuance of packages is performed not earlier than after 2 hours at the Domodedovo Airport, and not earlier than after 1 hour at other airports.

Execution of the dispatch documents must be finished two hours before the scheduled flight departure time.

In Moscow you can receive and send correspondence:

  • at the Domodedovo Airport (on a 24-hour basis, at sales counters No. K147, K148 located in the check-in area for S7 flights tel.+7(495)363-27-64),
  • at the office of the S7 Airlines partner at the Paveletsky railway station (Paveletsky railway station, entrance No. 3, 1-nd floor, to the right from the entrance, Sign “Летающие конверты”. “Vdokhnovenie” agency1, tel. +7(499) 390-21-30).

For additional information, please, call the contact centre on 8 800 700-0707, on any questions about conclusion of agreements with corporate clients call (495) 363-30-76.

1 Additional charge for registration at city office is applied.

Contacts and schedule

City Address Phone Schedule Services
Almaty airport, S7 Airlines representative office +7 727 270-33-01,
+7 777 017-36-98
Mon-Sun: round the clock delivery2
Abakan airport, S7 Airlines representative office +7 3953 32-25-05 Mon-Sun: 06:00-18:00 taking,
delivery2
59a Druzhbi Narodov avenue, agent “Sayan-Avia”1 +7 902 467-09-82,
+7 3902 26-09-82
Mon, Wed: 08:00-20:00, Tue, Thu, Fri, Sat, Sun: 06:00-18:00 taking,
delivery
Anapa airport, S7 Airlines representative office +7 86133 9-86-08 Mon-Sun: 08:00-19:00, break: 13:00-14:00 taking,
delivery2
airport, S7 Ticket +7 86133 9-21-06 Mon-Sun: 08:00–20:00 taking,
delivery
Astrakhan airport, S7 Airlines representative office +7 8512 21-07-05 Mon-Sun: 10:00-17:00 taking,
delivery
Barnaul airport, S7 Airlines representative office +7 3852 54-32-79 Mon-Sun: 06:00-07:00 delivery before 08:00 taking
delivery2
31 Lenina, S7 Ticket +7 3852 61-07-16 Mon-Sun: 09:00-18:00 taking,
delivery
Belgorod AVIBARU LLC, airport, Bogdana Khmelnitsky Ave., 1661 +7 4722 23-26-32
+7 4722 23-27-32
Mon-Sun: 08:00-22:00 taking,
delivery,
express delivery
Blagoveschensk airport, agency “Moisey”, Ticket office № 5 +7 914-550-06-01 Mon-Sun: 07:00-10:00 taking,
delivery
Bratsk airport, S7 Airlines representative office +7 3953 32-25-05 flight day taking,
delivery
Bryansk airport, S7 Airlines representative office +7 930 735-34-30 flight day taking,
delivery
Vladivostok airport, S7 Airlines representative office, 2 floor, office 383.04 +7 4233 76-75-77,
+7 914 339-91-77
flight day taking,
delivery2
airport, S7 Ticket, 1 floor, Ticket office № 2 +7 423 376-75-11 Mon-Sun: round the clock

from 23.12.18 to 13.01.19:
09:00–18:00
taking,
delivery
Vladikavkaz airport, S7 Airlines representative office +7 918 835-11-77 Mon-Sun: 12:30-19:00 taking,
delivery2
234 Kosta avenue, agent “Iraeroservis”1 +7 8672 51-74-12,
+7 8672 51-74-30
Mon-Sun: 09:00-17:00 taking,
delivery
Volgograd airport, S7 Airlines representative office +7 8442 26-67-76 Mon-Fri, Sun: 10:00-20:00, Sat: 10:00-14:00 taking,
delivery2
airport, S7 Ticket +7 8442 60-95-29 Mon-Sun: 09:00–06:00 taking,
delivery
Voronezh airport, S7 Ticket +7 905 051-03-57 Mon-Sun: 09:00-20:00 taking,
delivery
airport, S7 Airlines representative office +7 473 228-96-23,
+7 903 858-96-23
Mon-Sun: 08:00-20:00 delivery2
airport, booking office “AVIASERVICE” +7 473 210-78-77,
+7 473 210-78-88
Mon-Sun: 08:00-20:00 taking,
delivery
Avenue Revolyucii, 1А, “AVIASERVICE” +7 473 202-90-50 Mon-Sun: 08:00-20:00 taking,
delivery
Gorno-Altaysk airport, S7 Airlines representative office +7 38822 4-75-06 Sun, Mon, Tue, Thu: 06:30-17:00, break: 11:00-12:00 taking,
delivery2
airport, S7 Ticket +7 38822 4-75-06 Thu, Sun: 07:30-10:00 taking,
delivery
Ekaterinburg airport, S7 Airlines representative office
1st floor, gallery between Terminal A and Airport hotel “Angelo”, 55a Bahchivandji St.
+7 343 278-56-88,
+7 967 856-48-04
Mon-Sun: round the clock taking,
delivery2
airport, S7 Ticket,
1st floor, gallery between Terminal A and Airport hotel “Angelo”, 55a Bahchivandji St.
+7 343 264-20-52 Mon-Sun: round the clock, break: 11:30-12:30, 01:00-02:00 taking,
delivery
Irkutsk airport, S7 Airlines representative office +7 3952 54-42-19 Mon-Sun: 07:00-12:00
and specifically for flights (two hours before a flight departure, one our after a flight arrival)
taking,
delivery
airport, S7 Ticket +7 3952 54-42-79  Mon-Sun: 12:00-18:30 taking,
Kazan airport, S7 Airlines representative office, 1 floor +7 843 267-87-40 Mon-Sun: round the clock taking,
delivery2
128 Orenburgsky highway, building 1, office 1, agent “GrossAviaCargo”1 +7 843 500-02-30,
+7 966 250-15-10
Mon-Fri: 09:00-17:00, Sat-Sun: day off taking,
delivery
Kaliningrad airport, S7 Airlines representative office +7 4012 53-99-64,
+7 4012 53-99-65
Mon-Fri: 08:00-20:00,
Sat-Sun: 10:00-20:00
taking,
delivery
Kaluga airport, S7 Airlines representative office flight day taking,
delivery2/
Kemerovo airport, S7 Airlines representative office +7 3842 39-01-49 Mon-Sun: 05:00-06:00, 09:00-11:00 taking,
delivery
airport, S7 Ticket +7 3842 39-08-34 Mon-Sun: 05:00-16:00 taking,
delivery
Krasnoyarsk airport, S7 Airlines representative office +7 3912 91-16-32
+7 965 897–51–11
Mon-Sun: 04:00-21:00, break: 09:00-16:30 taking,
delivery2
airport, S7 Ticket +7 960 765-60-36 Mon-Sun: 16:00–09:00, break: 20:00–02:00 taking,
delivery
Krasnodar airport, S7 Airlines representative office, cargo terminal +7 861 263-66-30,
+7 928 840-20-07
Mon-Sun: 09:00-17:30 taking2
airport, S7 Ticket, airport, Terminal No.1, Ticket office № 3 +7 861 290-42-00,
+7 861 292-58-82,
+7 928 210-42-00
Mon-Sun: 03:00–22:00, break: 06:00–10:00, 22:00–03:00 taking,
delivery
Lipetsk airport, S7 Airlines representative office flight day taking,
delivery2
Magadan airport, S7 Airlines representative office +7 914 851-78-70 flight day taking,
delivery
8 Gorkogo St., agent “Rosaviaservis”1 +7 4132 60-74-08 Mon-Sun: 10:00-20:00 taking,
delivery,
express delivery
Mineralniye Vodi airport, 3rd floor, office 311, S7 Airlines representative office +7 879 225-72-33 Mon-Sun: 09:00-18:00 taking,
delivery2
Mirniy 13/4 Sovetskaya St., agent “Bilet SV”1 +7 4113 64-75-07 Mon-Sun: 10:00-20:00 taking,
delivery
airport, agent “Bilet-SV”1 +7 4113 64-75-07 Tue, Sat: 10:00-12:00 taking,
delivery
Moscow airport Domodedovo, Ticket office № 147,148 +7 495 363-27-64 Mon-Sun: round the clock taking,
delivery
Paveletskaya railway station, agent “Vdohnoveniye”1, 3 entrance, 1 floor, to the right from the entrance, sign “Летающие конверты”. +7 499 390-21-30 Mon-Sun: 09:00-20:00 taking,
delivery
Naberezhnye Chelny 21 Gidrostroiteley St., office 201, agent “GrossAviaCargo”1 + 7 552 77-75-56,
+7 967 379-01-40
Mon-Fri: 09:00-17:00, Sat-Sun: day off taking,
delivery
Nadym airport, S7 Airlines representative office flight day taking,
delivery2
Nizhnevartovsk airport, S7 Airlines representative office, terminal 1, 2 floor +7 3466 49-23-93 Mon-Sun: 05:00–16:00
break: 12:00–13:00
taking,
delivery2
airport, S7 Ticket +7 3466 49-23-93 Mon-Sun: 05:00–09:00 taking,
delivery
14, Mira Str., agent “Vostochniy exspress”1 +7 3466 40-44-46 Mon-Sun: 08:00-18:00 taking,
delivery
Omskaya St. 11, agent "Transavia Tour"1 +7 800 500 56 04 Mon-Fri: 09:00-19:00, Sat, Sun: day off taking,
delivery
Nizniy Novgorod airport, new terminal, 2 floor, S7 Ticket +7 831 213-53-40 Mon-Sun: 07:30-21:00, break 15:00-16:00 taking,
delivery
Nizhnekamsk airport, S7 Airlines representative office +7 960 070-41-39 Mon-Sun: 23:00-16:00 taking,
delivery2
airport, agent “Begishevo airport” Ticket office № 1 +7 8552 79-67-06 Mon-Sun: round the clock taking,
delivery
Novokuznetsk airport, S7 Airlines representative office +7 3843 99-38-82 Mon-Sun: taking, 04:45-05:20, delivery 07:00-08:00 taking,
delivery2
8 Bardina St., S7 Ticket +7 3843 74-95-46,
+7 3843 74-95-49
Mon-Sun:
taking 09:00–17:20,
delivery 09:00–20:00
taking,
delivery
Novosibirsk airport, S7 Service +7 383 359-91-12 Mon-Sun: round the clock taking,
delivery
Noviy Urengoy airport, S7 Ticket +7 967 895 64-02 Mon-Sun: 07:00-18:00,
break: 11:00-13:00
taking,
delivery
17b Sibirskaya Str., ground floor, agent “Transavia Tur” +7 3494 23-67-93
+7 912 089-90-85
Mon-Sat: 10:00-17:00 taking,
delivery
Norilsk Alykel airport, 1st floor, S7 Ticket +7 903 989-00-40 Mon–Sat: 06:00–10:00; Sun: day off taking,
delivery
22 Lenina avenue, S7 Ticket +7 3919 48-50-60 Mon-Fri: 09:00-20:00, Sat,Sun: 11:00-18:00 taking,
delivery
Noyabrsk airport, Ticket office №3, West Siberian Air Communications Agency
(Западно-Сибирское АВС)
+7 3496 36–51–70 Mon-Sun: 08:00–17:00,
break: 13:00–14:00
taking,
delivery
Mira Ave., 32-a, West Siberian Air Communications Agency
(Западно-Сибирское АВС)
+7 3496 35-15-15
+7 3496 35-27-13
Mon-Sun: 08:00–21:00 taking,
delivery1
airport, S7 Airlines representative office +7 922 055–15–45
+7 982 160–02–29
flight day taking,
delivery2
Omsk airport, S7 Airlines representative office +7 3812 55-63-77 Mon-Sun: 04:00-20:00, break: 09:00-14:30 taking,
delivery2
airport, S7 Ticket +7 3812 37-92-97 Mon-Sun: round the clock
break: 08:30–09:00, 19:30–20:00
taking,
delivery
Perm airport, S7 Airlines representative office +7 912 589-77-27 Mon-Sun: round the clock,
break: 01:00–04:00
taking,
delivery2
airport, S7 Ticket +7 342 297-80-71 Mon-Sun: 05:00-19:30
break: 14:00–15:00
taking,
delivery
Petropavlovsk-Kamchatsky airport, S7 Airlines representative office +7 41531 7-39-42 Mon-Fri: 10:00-18:00, Sat: flight day taking,
delivery2
airport, 2nd floor, Ticket office № 5, S7 Ticket +7 41531 993-90  Tue,Thu,Sat:
07:45–19:00,
Mon,Wed,Fri,Sun:
09:00–20:00,
breaks: 12:30–13:00, 16:30–17:00
taking,
delivery
Rostov-on-Don Platov airport, S7 Airlines representative office +7 863 322-95-17
+7 961 284-73-02
Mon-Sun: 23:00–18:00 taking,
delivery2
Platov airport, S7 Ticket +7 863 322-95-16
+7 903 401-37-23
Mon-Sun: round the clock
break 06:00–09:00
Sat: 00:00–20:00
break 06:00–09:00
Sun: 09:00–00:00
taking,
delivery
Samara airport, airport terminal, 2 floor, S7 Airlines representative office +7 846 966-44-32,
+7 846 966-55-20
Mon-Sun: round the clock, break: 01:00-03:00, 07:00-09:00 taking,
delivery2
airport, airport terminal, 2 floor, S7 Ticket +7 846 966-44-32,
+7 846 966-55-20
Mon-Sun: round the clock, break: 00:30-02:30, 15:30-16:30 taking,
delivery
Saransk agent LLC “ES-KA-IKS Air Group” +7 927 276–60–22
+7 8342 46–22–22
Mon, Thu, Fri, Sun: 08: 30–05: 00,
Tue, Wed, Sat: 08: 30–19: 00
taking,
delivery
Saratov agent “Aviatrans” +7 8452 26-00-70
+7 8452 66-93-30
round the clock taking,
delivery
Saint Petersburg airport, S7 Airlines representative office Mon-Sun: round the clock taking,
delivery2
airport, S7 Ticket +7 962 684-82-68,
+7 812 984-82-68
Mon-Sun: round the clock, break: 01:30-02:00, 04:45-05:15 taking,
delivery
airport, agent “Konsul”, 2nd floor +7 812 677–51–35 Mon-Sun: round the clock taking,
delivery
Simferopol Simferopol Raion, Ukrmnivsky rural settlement, Reunification Square, 1, terminal 1, 1st floor, S7 Ticket +7 3652 59-59-90 Mon-Sun:
08:00–20:00,
break: 13:00–14:00
taking,
delivery
Stavropol airport, S7 Airlines representative office +7 8652 23–65–80 add. 4390 Mon-Sun: 09:00-18:00 taking,
delivery2
airport, S7 Ticket +7 9682 68–03–82 Mon-Sun: 08:00-17:00 taking,
delivery
Sochi airport, S7 Airlines representative office +7 862 243-22-63,
+7 862 241-91-34,
+7 862 243-22-09,
+7 862 243-22-08
Mon-Sun: 09:00-20:00 taking,
delivery2
airport, S7 Ticket, new terminal, 2 floor. +7 862 243-22-63,
+7 862 241-91-34 
Mon-Sun: round the clock taking,
delivery
Surgut airport, S7 Airlines representative office +7 3462 77–05–35 Mon-Sun: 09:00–17:00,
break: 13:00–14:00
taking,
delivery2
airport, agent “Travel Gid Yugra” +7 3462 32-34-44 Mon–Fri: 07:00–10:00 taking,
delivery
2 Svobody boulevard, agent “Travel Gid Yugra”, office 7 +7 3462 36-33-73,
+7 3462 32-34-44,
+7 3462 36-77-38
Mon–Fri: 11:00–16:00 taking,
delivery
Tomsk airport, S7 Airlines representative office +7 3822 57-24-27,
+7 913 827-24-27
Mon-Sun: 05:30-17:30, break: 10:00-11:00 taking,
delivery2
airport, agent “Gruppa poletnogo servisa”1, aerohotel, building 6, office 14 +7 913 823-21-83,
+7 913 827- 24-27
Mon-Sun: 05:50-19:50, break: 12:00-13:00 taking,
delivery
airport, S7 Ticket +7 3822 96-46-36 Mon-Sun: 06:00–17:00 taking,
delivery
Tyumen airport, S7 Airlines representative office +7 3452 49-66-50 Mon-Sun: 03:30-15:30, break: 08:00-09:00 taking,
delivery2
airport, agent “Splend” +7 3452 49-66-50,
+7 3452 49-66-30
Mon-Sun: 04:00-22:00, break: 12:00-13:00 taking,
delivery,
express delivery
Ust-Kamenogorsk 158 Kabanbay Batira St., agent “Avialuks”1. +7 7232 25-35-59,
+7 7232 25-58-88,
+7 7232 26-19-24
Mon-Sun: 09:00-18:00 taking,
delivery2
airport, S7 Airlines representative office +7 7232 25-35-59,
+7 7232 25-58-88,
+7 7232 26-19-24
flight day taking,
delivery2
Ulan-Ude 63-17 Lenina St.,S7 Ticket +7 3012 22-01-25 Mon-Sun: 09:00-20:00 taking,
delivery
airport, S7 Airlines representative office +7 3012 22-67-81 Mon, Tue, Thu, Sun: 07:00-10:30; Wed, Fri: 07:00-13:30 taking,
delivery2
airport, S7 Ticket +7 3012 22-72-23 Mon, Tue, Thu, Sat, Sun:
07:00-09:30;
Wed, Fri:
02:00-05:00
taking,
delivery
Ufa airport, S7 Airlines representative office
terminal 1, second floor, office 204
+7 347 229-51-24 Mon-Sun: 00:15-23:59
breaks: 01:00-02:00, 03:30-06:30; 11:30-16:30; 20:30-22:30
taking,
delivery2
airport, S7 Ticket, terminal 2, Ticket office № 3 +7 347 229-57-26 Mon-Sun: 12:00-22:30, break: 13:30-13:45, 17:30-18:00, 20:00-20:15 taking,
delivery
Khabarovsk airport, S7 Airlines representative office +7 4212 26-35-58 Mon-Sun: 09:00-18:00 taking,
delivery2
airport, S7 Ticket, 2 floor, Ticket office № 12 +7 4212 26-37-97 Mon,Wed,Fri,Sat:
06:00–17:00
break:
12:00–12:30

Tue,Thu,Sun:
04:00–15:00
break:
10:00–10:30
taking,
delivery
Chelyabinsk airport, S7 Airlines representative office +7 351 778-36-45,
+7 351 778-36-46
Mon-Sun: round the clock, break: 14:00-15:00 taking,
delivery2
airport, S7 Ticket, internal departure lounge, ticket office N1 +7 351 778-36-47 Mon-Sun: round the clock taking,
delivery
Chita airport, S7 Airlines representative office +7 914 457-30-35 Mon-Sun: 07:00-12:00 taking,
delivery2
airport, S7 Ticket +7 964 470-88-05 Mon,Tue,Wed,Sat,Sun:
06:00–14:30
Break: 12:30–13:00
Thu, Fri: 06:00–10:00
taking,
delivery
Yuzhno-Sahalinsk airport, S7 Airlines representative office +7 4242 72-20-86 flight day taking,
delivery2
Yakutsk airport, S7 Airlines representative office +7 4112 49-50-66 Mon-Fri: 08:00-17:00, break: 12:00-13:00, Sat-Sun: flight day taking,
delivery2
airport, S7 Ticket, 1 floor, Ticket office № 14. +7 4112 49-51-01 Mon-Sat: 07:00-17:30, break: 13:00-13:30;
Sun: day off
taking,
delivery
Yaroslavl airport, S7 Airlines representative office flight day taking,
delivery2

1 An additional fee is applied to the S7 tariff for the delivery / taking of “Flying envelopes” in the city office of the agent.

2 Correspondence is accepted for shipment only with payment "upon receipt". On account of the contract with corporate customers, issued only paid mail.

Expeditor delivery service rules and conditions

1. Interpretation of terms set forth herein

The Expeditor’s Service — the service rendered by the Expeditor, on behalf of the Customer, for arrangement of mail delivery from the mail dispatch receipt point to the mail delivery point.

Expeditor — the legal entity (PJSC Siberia Airlines) providing the Expeditor Service defined in the Mail Delivery Arrangement Service Contract Mail — mailing envelope(s) or bag(s) provided by the Customer containing documents listed in the Expeditor’s invoice. The weight and size of the envelopes and bags included in the mail shall not exceed the sizes mentioned in the Rules for Mail Delivery Arrangement Service by the Expeditor.

Documents (as a postal item) — any information in hard copy.

Mail Delivery Arrangement Service Contract (The Expeditor Service Contract) — the contract under which the Expeditor shall provide to the Customer the Expeditor Service on behalf of the Customer.

Applicable Rules (the Rules) — the Rules for the provision of mail delivery arrangement service by the Expeditor effective as of the date of conclusion of the Expeditor Service Contract by the Expeditor.

Applicable Rates —prices for Expeditor’s service stipulated by the Rates Register approved by the Expeditor effective as of the date of conclusion of the Expeditor Service Contract by the sender.

Expeditor’s Invoice — the invoice issued with regard to the mail(s) not exceeding the total weight prescribed hereby and being the accompanying document containing the mail information: details of the sender and the recipient, mail type and kind, and other information necessary for shipment and delivery. The sample of the invoice and the procedure for filling in the invoice are provided for by these Rules.

Sender (customer) — a natural person or a legal entity, that made the Expeditor Service Contract with the Expeditor, transferred the mail to the Expeditor (or the Agent) at the mail dispatch point, full name or business name of which is stated in the line “Sender” in the Expeditor’s invoice.

Recipient - a natural person or a legal entity, full name or business name of which is stated by the Sender in the line “Recipient Information” in the Expeditor’s invoice, entitled to receive the mail from the Expeditor (or the Agent) at the mail delivery point.

ender’s Representative — a natural person holding a notarized original power of attorney issued by the sender (a natural person) or holding an original power of attorney issued by the sender (a legal entity) with the original signature affixed by the head and the seal of the recipient authorizing that person to dispatch such mails in the name of the Sender, or a person enrolled in the list of the persons entitled to perform the mail dispatch in the name of the Sender.

Recipient’s Representative — a natural person holding notarized original power of attorney issued by the sender (a natural person) or a person holding original power of attorney issued by the sender (a legal entity) with the original signature affixed by the head and the seal of the recipient authorizing such person to receive such mails.

Mail Dispatch Point (mail delivery point) — reception desks of the Expeditor (or the Agent) located at the air terminals of the airports listed in the list of airports approved by the Expeditor.

Delivery — delivery of the mail to the airport of destination specified in corresponding invoice of the Expeditor and servicing it to the Recipient (or the Recipient’s Representative) against signature affixed to such invoice.

2. General provisions

2.1. The Expeditor’s Services shall be provided at the mail dispatch and delivery points pursuant to the laws of the Russian Federation, these Rules and applicable Rates.

2.2. The Rules shall be presented to the Sender for examination prior to conclusion of mail delivery arrangement service contract with him/her and the mail receipt.

2.3. Legal relations between the Expeditor and the Sender shall arise after execution and singing of the Expeditor Service Contract (with appendix No. 1 hereto). To receive details on the mail dispatch, the Recipient, the mail delivery point, and acknowledgement of the mail receipt by the Expeditor, the Sender shall fill in and sign the invoice and order to the Expeditor. The duly executed invoice and order to the Expeditor shall be an integral part of the Expeditor Service Contract.

2.3.1. If, after the execution of the Expeditor Service Contract, the Sender (a natural person) fails to fill in the Expeditor’s invoice in a proper manner or refuses to correct errors made therein or refuses to fill in the invoice or furnishes a mail forbidden for transportation or unduly packed or fails to pay (or fails to pay in full) the cost of the Expeditor’s service defined in the order to the Expeditor, the contract shall be deemed automatically terminated by the Customer in his/her own discretion, the mail shall not be accepted and the received money shall be paid back to the Sender upon the written request of the latter. If the Sender’s Representative (a legal entity) fails to fill in the Expeditor’s invoice in a proper manner or refuses to correct errors made therein or refuses to fill in the invoice, the order to the Expeditor or furnishes a mail forbidden for transportation or unduly packed or should there be insufficient funds on the settlement account of the Agent to meet the cost of the Expeditor’s service as specified in the order to the Expeditor, the mail shall not be accepted and the money received shall be paid back to the Sender upon the written request of the latter.

2.4. Receipt and delivery of mails shall be performed at the airports of the Russian Federation listed in the list approved by the Expeditor.

3. Procedure for contract formation, drawing up of the Expeditor’s invoice and mail receipt from the Senders.

3.1. Conclusion of Expeditor service contracts, drawing up of other documents and the mail receipt shall be performed by the authorized employees of the Expeditor or the employees of the Agent authorized by it at the mail dispatch point (the airport of departure).

3.2. Conclusion of Expeditor service contracts, payment of the Expeditor service cost by the Customers (natural persons), drawing up of the invoices, orders to the Expeditor, the expeditor’s receipts and the mail receipt shall be performed in accordance with work schedule of the business units (representatives) of the Expeditor or of its Agents at the mail dispatch points (the airports of dispatch).
Conclusion of Expeditor service contracts with the Customers (legal entities) shall be performed in good time prior to the time of the mail dispatch.

3.3. Only documents shall be accepted by the Expeditor for delivery. The size of one package shall not exceed 250x350 mm.

3.3.1. The package for the mails shall be provided by the Expeditor or its Agent. Paper envelopes or plastic bags, depending on the size and weight of the mail, may be used as package.

3.4. The Expeditor shall not accept for delivery the items, materials or their parts forbidden for transportation by the effective air transportation regulations or the laws of the Russian Federation, including: foreign currency and currency of the Russian Federation; alive or dead animals and plants; human body parts or remains (in form of ashes); fire, air, gas and cold weapons or their parts; ammunition; fireworks; signal flares and cartridges; narcotic drugs; psychotropic, super potent, radioactive, explosive, poisonous, caustic, highly flammable and other hazardous substances; high pressure, explosive, combustible, toxic, corrodible and perishable products and materials; malodorous products or those in any way capable of doing harm to other senders; gold, silver, other precious or semiprecious metals and stones; shares, bonds and other securities; materials that may be identified as pornographic or capable of causing moral damage or damage to the national security.

3.5. An authorized employee of the Expeditor (of the Agent) shall present these Rules to the Sender (a natural person) or representative of the Sender (a legal entity) for examination, examine the mail for compliance with the requirements of these Rules and weight it. Should the mail correspond to the requirements of these Rules, the authorized employee of the Expeditor (or of the Agent), if the Sender is a natural person, shall fill in the Expeditor service contract, arrange for the order to the Expeditor to be filled in by the Sender and make the Sender sign the above documents. The authorized employee shall further arrange the receipt of the payment from the Sender (customer) of the cost of the service specified in the contract made.

3.5.1. Should the Sender (customer) be a legal entity, an employee of the Expeditor (of the Agent) shall make sure: that there is a valid contract with the Sender, that the full name of the person presenting the mail is enrolled on the list of persons entitled to deliver mails provided for by the Customer (Sender) or that he/she holds the power of attorney issued by the Sender and drawn up in the prescribed manner; shall examine the mail for compliance with the requirements of these Rules, weight it, and check, weather the funds placed on the account of the Agent are sufficient to provide the service.

3.6. After the employee of the Expeditor checks for payment by the Sender (a natural person) of the service cost fixed in the contract made with him/her by checking against the sales voucher, the employee of the Expeditor (of the Agent) shall accept the mail for reexamination of the content with respect to the items forbidden for air transportation. After the examination reweighting of the mail, packaging of the mail and filling in the Expeditor’s invoice shall be performed.

3.6.1. After making sure that the funds of the Sender (a legal entity) on the settlement account of the Agent are sufficient to provide the service, the employee of the Expeditor (of the Agent) shall arrange for the order to the Expeditor and Expeditor’s invoice to be filled in by the Sender.

3.6.2. After payment of the service cost fixed in the contract made, the Sender shall present to the authorized employee of the Expeditor or of the Agent the sales voucher for the amount of the service cost (to confirm payment of the service cost) and present the mail for reexamination of the content with respect to the items forbidden for air transportation. After the examination reweighting of the mail (in the presence of the sender), packaging of the mail and filling in the Expeditor’s invoice shall be performed.

3.7. The Sender, having received the Expeditor’s invoice, shall make it filled in with the sender and the recipient information:

3.7.1. Should the sender be a natural person, the following shall be entered:

  • dispatch and delivery airport name in accordance with the list of airports approved by the Expeditor;
  • full name of the sender and, in case of a representative acting in the name of the sender, full name of the sender’s representative, ID data, contact telephone number of the sender or the sender’s representative;
  • full name of the recipient, contact telephone number of the recipient;
  • date and time, when the Expeditor’s invoice was filled in, signature and full name of the sender or the sender’s representative.

3.7.2. Should the sender be a legal entity, the following shall be entered:

  • dispatch and delivery airport name in accordance with the list of airports approved by the Expeditor.
  • sender’s name, full name and ID data of the sender’s representative, contact number of the sender and contract number;
  • recipient’s name, contact telephone number of the recipient and full name of the recipient’s representative (if the sender’s representative is aware thereof);
  • date and time, when the Expeditor’s invoice was filled in, signature and full name of the sender’s representative.

The sender shall acknowledge by his/her signature that the mail has been transferred to the Expeditor, that he/she has examined and approved of these Rules and that the mail contains no items forbidden for air transportation.

3.8. After filling in the order and invoice by the Sender the authorized employee of the Expeditor (or of the Agent) shall make sure that the documents have been filled in a proper manner and, unless there are any objections, accept the mail, affix his/her signature and state his/her name (to acknowledge the mail receipt) in the filled-in invoice. The employee of the Expeditor (or of the Agent) shall further fill in and sign expeditor’s receipt (in two copies) in accordance with the form prescribed by the laws of the Russian Federation and issue to the Sender one (1) copy of each of the drawn-up documents: the Expeditor service contract (in case the Sender is a natural person), the order to the Expeditor, the Expeditor’s invoice and the expeditor’s receipt. Should there be any objections to the invoice or the order filled in by the Sender, the employee shall inform the Sender thereof and arrange for such objections to be resolved.

3.9. Proper entry of all the data into the invoice or the order to the Expeditor shall be indispensable condition of mail delivery. Otherwise the invoice or the order shall not be deemed drawn-up and the Expeditor shall be entitled to refuse accepting the mail and delivering it to the mail delivery airport.

3.10. Should the Sender deliberately or casually transfer to the Expeditor or to the Agent a mail forbidden for transportation, the Expeditor shall be exempted from liability, and the Sender shall indemnify the Expeditor for all documented losses of the Expeditor related thereto.

3.11. Sample of the Expeditor’s invoice and the procedure for its filling in:

The invoice is a five-layer document the copies of which after filling in shall be delivered to:

  • the 1st copy — to the agent accepting the payment for the service;
  • to the person in charge of dispatch;
  • the 2nd copy - to the person in charge of dispatch;
  • the 3rd copy — to the Sender;
  • the 4th copy — to the Recipient upon handing out of the mail;
  • the 5th copy shall be held by the person in charge of handing out of the mail.

The 4th and the 5th copies shall be the documents accompanying the Mail.

Procedure of the Expeditor invoice completion

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  • Line 1. Contact Details shall be filled in by the sender with his/her own hand.
  • The following details shall be entered into the Sender Information item: full name, contact telephone number (compulsory item), the Sender ID document type (passport, military service card), the document series and number, issuing authority and date of issue.
  • The following shall be entered into the Recipient Information item: full name, contact telephone number (compulsory item). At the end of the Contact Details block the Sender shall state his/her surname, date and time of filling in such details and affix his/her signature.
  • Line 2. Mail Description shall be filled in by the person in charge of the mail receipt. The Content Description line shall be filled in according to the oral information provided by the sender (by the person in charge of the mail receipt, who shall check it for correspondence) stating brief description of the Mail, e.g., printed production, folder, envelopes, letter, contract, etc.
  • In the Number of Packages line the number of the mail packages received from the Sender shall be stated. To fill in the Weight line, the gross weight of the mail shall be established. Evaluation of the cost shall be based on the highest weight, which shall be stated in the corresponding line. In calculating the payment amount the weight shall be rounded upward, and the unit of measure shall be 0.5 kg.
  • In the Total Amount as per Tariff Rate line the mail delivery cost shall be stated based on the number and weight of the mails.
  • After all lines of the invoice have been filled in, the person in charge of the mail receipt shall state his/her surname and affix his/her signature in the Mail Received line, and, having received or checked the payment of the service cost, state his/her full name in the Payment Received or Checked line and affix his/her personal validator (stamp) to all copies of the invoice.
  • Line 3. Mail Delivery Confirmation shall be filled in by the Recipient with his/her own hand. The following shall be stated: full name of the Recipient or the Recipient’s representative, the recipient ID document type (passport, military service card), the document series and number, issuing authority and date of issue, full name of the recipient, data contained in the power of attorney issued to the Recipient’s representative (power of attorney No. and date of issue), signature, date and time of the mail receipt.

Having made sure that all the lines were filled in by the recipient in a proper manner, the person in charge of handing out of the mail shall sign two copies of the invoice and deliver one to the recipient along with the mail.

4. Handing out of the mail at delivery point

4.1. Handing out of the mail shall be performed in accordance with work schedule of the business units (representatives) of the Expeditor or of its Agents at the mail dispatch points (the airports of departure).

4.2. The Recipient or his/her representative may not receive the mail, unless and until the Recipient or his/her representative present to the employee of the Expeditor or of the Agent the Recipient’s ID (national passport or military service card) and, if necessary, notarized power of attorney or original power of attorney issued by the sender (a legal entity) with the original signature affixed by the head and the seal of the recipient authorizing such person to receive such mails, and fill in the corresponding line Mail Delivery Acknowledgement in the Expeditor’s invoice, state the date and time of the mail receipt, the recipient or its representative surname and affix his/her signature acknowledging the receipt of the mail. By signing the Expeditor’s invoice by the Recipient, the Recipient acknowledges that the obligations of the Expeditor to deliver the mail and ensure its safety have been fulfilled by the time of signing thereof.

4.3. The Recipient’s refusal to acknowledge the mail receipt by affixing his/her signature to the Expeditor’s invoice shall be deemed refusal to receive the mail addressed to him/her.

4.4. Should the recipient or the sender fail to show up and state the reason for not receiving the mail within 30 days from the day of the mail delivery to the delivery point, the obligation of the Expeditor to deliver the mail shall be deemed fulfilled and the obligation to store the mail shall terminate. The Expeditor shall be entitled to treat such mail in accordance with the laws. An undelivered mail may be sent back to the Sender upon his/her written application and after redelivery prepayment was made.

5. The Expeditor service cost and the procedure of payment

5.1. The Expeditor service cost shall be set on the basis of the Rates Register approved by the Expeditor and published on the information stand at the dispatch point or posted on website www.s7.ru.

5.2. Payment of the service cost shall be made by advance cash payment by the Sender of the service cost to the cash desk of the Expeditor in manner prescribed by the Expeditor service contract entered into between the Sender and the Expeditor.

6. Responsibility of the parties

6.1. The Expeditor shall be responsible to the Sender for the safety of the mail from the date and time of receipt and until handing out of the mail to the recipient, provided that the responsibility shall be limited by the terms of these Rules.

6.2. Should the Expeditor fail to fulfill or duly fulfill its obligations under this Contract causing loss or damage to the mail (preventing from the further use of the documents for the purpose intended), the Expeditor’s responsibility with regard to one mail package shall amount to RUB 500.

6.3. The Expeditor shall not be held liable for failure to fulfill its obligations, when such failure is directly or indirectly caused by force majeure: acts of authorities or state bodies, strikes, natural disasters, military operations, catastrophes and any other circumstances beyond its control, as well as natural or anthropogenic phenomena, flight delay, flight time change or flight cancellation for any reason.

6.4. Should the Expeditor fail to deliver the mail to the Recipient in due time through its fault, the Expeditor shall, upon written demand of the Sender, pay penalty fee in the amount of 3 (three) percent of the Expeditor service cost set forth in the corresponding contract for each day exceeding the guaranteed delivery term, but not exceeding 100 percent of the Expeditor service cost prescribed by corresponding contract.

6.5. The Expeditor shall not be held liable for failure to fulfill or duly fulfill its obligations, including those causing deterioration or damage to the mail, if:

6.5.1. The Sender provides inaccurate, incomplete or misleading information in the Expeditor’s invoice.

6.5.2. The Recipient discovers damage to the mail accepted sealed up, unless there is damage to the secondary package and the weight of the mail received by him/her does not correspond to the weight established upon the mail acceptance from the Sender as stated in the Expeditor’s invoice.

6.6. The Expeditor shall not be responsible to the Sender for eventual losses, including unearned income, for loss of profit and other indirect losses arising due to damage, loss, late delivery of the mail (or its part) or the mail (its part) delivery to an unintended Recipient.

Fare Calculation Instructions

1. The dimensions of one mailing package shall not exceed 250*350 mm.

2. When calculating the Expeditor delivery service cost the parcel weight shall be rounded upwards, the init of measurement shall be 0.5 kg.

3. The tariff rate for the delivery service is specified in the “Service cost calculation” table, tariffs are specified including VAT.

Service cost calculation